Question 1

What do you need to register on but 999?

Accepted Answer

To register on but 999, you'll need: an active mobile number, an email address, and to be at least 18 years of age. Your full name and date of birth are also required. The entire process takes just 2 minutes. Was this answer helpful? Yes No

Question 2

How many accounts can one person open?

Accepted Answer

Each person may only open one but 999 account. Creating multiple accounts is a direct violation of our terms and may result in permanent account closure and forfeiture of your balance. Was this answer helpful? Yes No

Question 3

What should I do if I forget my password?

Accepted Answer

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link will be sent within a few minutes. The link remains active for 30 minutes. Was this answer helpful? Yes No

Question 4

How do I verify my account?

Accepted Answer

Complete KYC verification from your Account Settings. Upload a photo of your National ID or passport. Verification is usually processed within 24–48 hours. Verified accounts have higher withdrawal limits. Was this answer helpful? Yes No

Question 5

How do I close my account?

Accepted Answer

To take a break, use the self-exclusion option. To permanently close your account, email support@but999.ws. Make sure to withdraw your balance before closing. Learn more Responsible Gaming page. Was this answer helpful? Yes No

Question 6

Which payment methods are supported?

Accepted Answer

but 999 currently supports all major mobile banking services including bKash, Nagad, Rocket, and Upay. Bank transfers are also accepted. All transactions are processed instantly. For more details, see Financial Transactions page. Was this answer helpful? Yes No

Question 7

What is the minimum deposit amount?

Accepted Answer

The minimum deposit on but 999 is just ৳500. There are no extra charges for deposits made via mobile banking. New members receive a special welcome bonus on their first deposit. Was this answer helpful? Yes No

Question 8

I made a deposit but it hasn't shown up in my balance — why?

Accepted Answer

Deposits are usually credited instantly. However, network delays may occasionally extend this to up to 15 minutes. If your deposit hasn't arrived after 15 minutes, contact support with your transaction ID. Was this answer helpful? Yes No

Question 9

Are there any deposit fees?

Accepted Answer

but 999 does not charge any deposit fees. However, your mobile banking service provider may apply their own transfer fee (typically 1.5%–1.8%). This is solely governed by the payment gateway's own policy. Was this answer helpful? Yes No

Question 10

How long does a withdrawal take?

Accepted Answer

Withdrawals on but 999 are typically processed within 15 minutes to 2 hours. Verified accounts receive the fastest processing times. Requests made after midnight will be processed the following morning. Was this answer helpful? Yes No

Question 11

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal at but 999 is ৳500 BDT. The standard daily withdrawal limit is ৳50,000 BDT. VIP members enjoy significantly higher limits. Was this answer helpful? Yes No

Question 12

Why is my withdrawal request showing as pending?

Accepted Answer

A pending status means your request is being processed. During peak hours, this may take a little longer than usual. If a withdrawal remains pending for more than 2 hours, contact Live Support with your transaction ID. Was this answer helpful? Yes No

Question 13

Can I withdraw my bonus balance directly?

Accepted Answer

No, bonus balance cannot be withdrawn directly. Each bonus comes with specific wagering requirements. Once those requirements are met, the bonus converts to your main balance and can then be withdrawn. Was this answer helpful? Yes No

Question 14

How do I get the welcome bonus?

Accepted Answer

Register Once you've completed registration, your welcome bonus will be credited to your account automatically on your first deposit — no separate code required. Was this answer helpful? Yes No

Question 15

When do I receive a cashback bonus?

Accepted Answer

Weekly cashback on but 999 is credited every Monday morning, calculated based on your net losses from the previous week. VIP members receive cashback at a higher rate. Was this answer helpful? Yes No

Question 16

Where do I enter a promo code?

Accepted Answer

You'll see a "Promo Code" box in the payment form when making a deposit. Enter your code there and the corresponding bonus will be applied automatically. Expired codes will not qualify for a bonus. Was this answer helpful? Yes No

Question 17

What sports can I bet on?

Accepted Answer

but 999 offers betting on 20+ sports including cricket, football, tennis, kabaddi, and basketball. All major tournaments are covered — IPL, BPL, EPL, FIFA World Cup, and more. Both live betting and pre-match betting are available. Was this answer helpful? Yes No

Question 18

Can I cancel a bet?

Accepted Answer

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you may be able to partially or fully cash out during a match. This option may not be available in all markets. Was this answer helpful? Yes No

Question 19

What is the minimum bet amount?

Accepted Answer

The minimum bet on but 999 starts at just ৳10. Maximum bet limits vary depending on the market and your account level. Separate limits apply for High Roller members — see High Roller page. Was this answer helpful? Yes No

Question 20

What games are available in the Live Casino?

Accepted Answer

but 999's Live Casino features hundreds of games including Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and Andar Bahar — all streamed live with real dealers. Visit the new games section New Games page. Was this answer helpful? Yes No

Question 21

Does but 999 keep my information secure?

Accepted Answer

Yes. but 999 uses 256-bit SSL encryption. Your personal information, financial transactions, and password are fully encrypted. We never sell your data to third parties. Read more Privacy Policy। Was this answer helpful? Yes No

Question 22

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Account Settings > Security > Two-Factor Authentication. Set up 2FA using your mobile number or an authenticator app. Once enabled, an OTP will be required at every login, making your account significantly more secure. Was this answer helpful? Yes No

Question 23

What should I do if I notice a suspicious login?

Accepted Answer

Change your password immediately and enable 2FA. Then email support@but999.ws to report it. Our security team will investigate and take action within 24 hours. You can also request a temporary account lock. Was this answer helpful? Yes No

Question 24

Where can I download the but 999 app?

Accepted Answer

Official Download Both Android and iOS versions are available on the page. If you can't find it on Google Play, download the APK file directly. On iOS, install it via the App Store or a direct link. Was this answer helpful? Yes No

Question 25

Why isn't the app installing?

Accepted Answer

To install the APK on Android, you'll need to enable "Install from unknown sources". Go to Settings > Security > Unknown Sources or Install Unknown Apps to turn it on. Make sure your phone has enough storage space. Was this answer helpful? Yes No

Question 26

Does the app support fingerprint login?

Accepted Answer

Yes, the but 999 app supports biometric login. After your first login, go to Settings > Biometric Login to enable it. You can then sign in instantly using your fingerprint or Face ID. Learn more App page. Was this answer helpful? Yes No

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